Delivery & Returns
Our last suggested order time cut-off for Christmas delivery is Wednesday 20th December by 2pm.
Due to pressure on courier networks often causing delays from December 15th, we advise ordering early and allowing 1-2 days extra to avoid disappointment.
All of our orders will be placed on the best courier for your location at the time of order, to ensure the smoothest delivery possible.
We offer standard UK 2-3 day DHL / Parcelforce delivery on all items, with other delivery upgrades also available.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the postage options available, shipping date estimates may appear in the checkout page.
Please also note that the carriage rates for many items we sell are weight and value based and therefore may vary.
Mainland UK:£2.50 Small Order (Under £10) - Typically 2-3 Working Days
£0.00 Free Standard Courier - Typically 2-3 Working Days
£6.99 Express Courier - Typically Next Working Day (orders before 2pm)
Northern Ireland/Isle Of Man/Scottish Highlands & Isles:
£5.99 Standard Couriers - Typically 2 Working Days
£14.99 Heavy Item Couriers - Typically 2 Working Days
Republic of Ireland & EU :
If you are based in the EU we now have new specialist partners to supply Dodo Mat products. For Ireland please visit Cosy Campers and for all other EU countries please visit Transporter HQ EU .
Delivery times vary according to your selected delivery address and availability of your items. A signature may be required for delivery.
You can also find delivery costs at checkout and on the Order Confirmation email.
Our counter service is available for internet pre-arranged collections only and access to our office building is strictly limited.
You may return most new, unopened items within 30 days of delivery for a full refund or exchange. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc).
You should expect to receive your refund within 7-10 days of posting your package, however, in many cases you will receive a refund more quickly.
If you need to return an item, simply contact our eSupport team with the problem on email@example.com
A returns authorisation will then be issued by return (please do not post any item to us prior to receiving this). We'll notify you via e-mail of your refund/exchange once we've received and processed the returned item.
You are advised to check the vehicles installation or the fitment prior to placing an order to ensure suitability.
However, if the part you order is later discovered to be incorrect for your particular vehicle you can always use our efficient returns service (within 30 days) and we will gladly exchange for an alternative if required.
Do not book an installer or other trades-person until your goods have arrived and been checked. We are not liable for any work costs you may incur.