Delivery & Returns
Coronavirus Update (01/08/21):
We are working with all our manufacturing partners, suppliers and couriers to ensure that the supply chain is working as well as it can in the current circumstances. Our warehouse continues to dispatch all stock items and delivery agents such as DPD & DHL are running normal services.
Our counter service remains closed until further notice and access to our office building is strictly limited.
We offer standard UK 2-3 day Royal Mail / DPD / DHL delivery on all items, with other delivery upgrades also available.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the postage options available, shipping date estimates may appear in the checkout page.
Please also note that the carriage rates for many items we sell are weight and value based and therefore may vary.
Mainland UK:£0.00 Free Standard Courier - Typically 2-3 Working Days
£6.99 Express Courier - Typically Next Working Day (orders before 2pm)
Northern Ireland/Isle Of Man/Scottish Highlands & Isles:
£5.99 Standard Couriers - Typically 2 Working Days
£14.99 Heavy Item Couriers - Typically 2 Working Days
Republic of Ireland & EU
Brexit Update: Our International delivery service is currently suspended. We will reactivate in 2021 once we can guarantee a reliable service to international customers. We are also working with our dealer partner Transporter HQ who will open a mainland EU service for Dodo Mat products shortly.
Delivery times vary according to your selected delivery address and availability of your items. A signature may be required for delivery.
You can also find delivery costs at checkout and on the Order Confirmation email.
You may return most new, unopened items within 30 days of delivery for a full refund or exchange. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc).
You should expect to receive your refund within 7-10 days of posting your package, however, in many cases you will receive a refund more quickly.
If you need to return an item, simply contact our eSupport team with the problem on firstname.lastname@example.org
A returns authorisation will then be issued by return (please do not post any item to us prior to receiving this). We'll notify you via e-mail of your refund/exchange once we've received and processed the returned item.
You are advised to check the vehicles installation or the fitment prior to placing an order to ensure suitability.
However, if the part you order is later discovered to be incorrect for your particular vehicle you can always use our efficient returns service (within 30 days) and we will gladly exchange for an alternative if required.
Do not book an installer or other trades-person until your goods have arrived and been checked. We are not liable for any work costs you may incur.