Delivery

Delivery & Returns

Delivery

We offer standard UK 2-3 day Royal Mail / DPD / DHL delivery on all items, with other delivery upgrades also available. European orders are typically sent via 3-5 day Airmail or DPD / DHL couriers. Worldwide orders outside the EU are sent via a range of services depending on location, quotes are available in the checkout.

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the postage options available, shipping date estimates may appear in the checkout page.

Please also note that the carriage rates for many items we sell are weight and value based and therefore may vary.

United Kingdom:

£0.00 Free Standard Courier - Typically 2-3 Working Days 

£6.99 Express Courier - Typically Next Working Day (orders before 2pm)


Republic of Ireland & EU

Various - Glopal Parcel Service - Typically 5-7 Working Days
£9.99 Express Euro Couriers - Typically 3-5 Working Days
£19.99 Heavy Item Euro Couriers - Typically 3-5 Working Days

We currently ship express via DHL/DPD to : Belgium, France, Germany, Ireland, Italy, Portugal, Spain, Austria, Denmark,
Finland, Luxembourg, Netherlands, Poland, Sweden

Worldwide (outside EU)

We operate as a Glopal store in exclusive partnership with Webinterpret and Paypal. Any worldwide order placed on our store is backed by PayPal’s buyer protection program. Which means there is not a safer more secure way to buy products online. Through Webinterpret’s Glopal parcel forwarding service we are able to offer super affordable international shipping, quotes will be shown in the checkout based on your location.

 

Delivery times vary according to your selected delivery address and availability of your items. A signature may be required for delivery.

You can also find delivery costs at checkout and on the Order Confirmation email.

 

Returns Policy

You may return most new, unopened items within 30 days of delivery for a full refund or exchange. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc).

You should expect to receive your refund within 7-10 days of posting your package, however, in many cases you will receive a refund more quickly.

If you need to return an item, simply contact our eSupport team with the problem on sales@caddistribution.co.uk

A returns authorisation will then be issued by return (please do not post any item to us prior to receiving this). We'll notify you via e-mail of your refund/exchange once we've received and processed the returned item.

 

Please Note

You are advised to check the vehicles installation or the fitment prior to placing an order to ensure suitability.

However, if the part you order is later discovered to be incorrect for your particular vehicle you can always use our efficient returns service (within 30 days) and we will gladly exchange for an alternative if required.

Do not book an installer or other trades-person until your goods have arrived and been checked. We are not liable for any work costs you may incur.